This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Latin and Greek prefixes and suffixes

Health terminology and pronunciation

Legal documentation requirements

Responsibilities of all staff members

Information technology requirements

Essential skills

It is critical that the candidate demonstrate the ability to

Apply legislative guidelines in practice

Correctly use health terminology in a health care environment

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Use reading and writing skillsliteracy competence required to fulfil job roles in a safe manner and as specified by the organisation The level of skill required involves reading and documenting clinical information and understanding complex policy and procedure manuals

Use oral communication skillslanguage competence required to fulfil job roles in a safe manner and as specified by the organisation Assessors should look for skills in asking questions providing clear information listening to and understanding workplace instructions and clarifying workplace instructions when necessary Effective verbal and non verbal communication skills with a range of personnel within and outside of the organisation are essential An ability to recognise and manage barriers to effective communication is also essential Organisation may require competence in English or a community language depending on client group

Use numeracy skills including the ability to complete basic arithmetic calculations recording stock levels and statistical information

Use problem solving skills required including an ability to use available resources

Deal with conflict

Work with others within a team

Display empathy with client and relatives

Comply with organisation policies and procedures including those of OHS and infection control and current standards

Use and understand abbreviations for practicespecific health terms and associated processes

Correctly spell and pronounce practicespecific health terminology

Communicate in a professional manner using appropriate communication strategies

Maintain confidentiality security and privacy of information

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of workplace performance is essential for assessment of this unit

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment

Access to workplace documents including relevant reports policies and procedures

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Method of assessment

Observation in the workplace if possible

Written assignmentsprojects or questioning should be used to assess knowledge

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting laboratory If successful a second assessment is to be conducted during workplace application under direct supervision

Questioning verbal and written

Role playsimulation

Health terminology may include (but should not be limited to):

Written and oral instructions may include:

Routine activities may include:

Documents may include: